Terms of service

Site screening, with limits

TracTone helps screen sites and compare location criteria using public program data. Results are not an award prediction, a complete LIHTC application score, a compliance determination, or legal, tax, investment, or professional advice. Ohio 9% scores are tract-only subtotals. Verify current official rules, source information, and site conditions before a pursuit or application decision. Public data, rules, geocoding, and third-party services can contain errors, change, or become unavailable. A score does not guarantee eligibility, an award, financing, or a financial return.

Free accounts

A verified account can score three distinct sites free. Reopening a scored site does not use another site. No card is required, and a free account never automatically becomes a paid subscription.

Prices and automatic renewal

Gold costs $300 USD per month and renews monthly until canceled. It includes unlimited individual address lookups and site reports. Platinum includes Gold features, statewide ranking, portfolios, and personal saved tract workspaces. Eligible first-time Platinum purchases cost $5,000 USD for the first year, then automatically renew at $10,000 USD per year until canceled. Returning Platinum customers do not receive another first-year discount.

The plan review and Stripe Checkout show the applicable price, renewal terms, taxes, and total before payment. You must separately agree to these terms and authorize recurring charges before continuing to payment. Access follows confirmed payment; a pending bank payment may take time to settle. A separately accepted team or public-sector quote or invoice may have different billing terms; those written billing terms control that purchase.

Cancel a subscription

Open Plan & billing in TracTone and choose “Change card or cancel” to manage your subscription in Stripe. Cancel before your next renewal to prevent that renewal charge. Cancellation does not refund the current period; access continues through the period already paid. If you cannot access billing settings, contact support@scoretractone.com for help. For a manually invoiced license, contact us before its renewal or follow the accepted quote.

Refunds

You may request a full refund within 14 days of your first paid purchase by contacting support@scoretractone.com. After that period, payments are not refundable and unused time is not prorated, except where required by law. This first-purchase policy does not restart on renewal or a later purchase. If a refund is issued for a paid period, the access associated with that payment ends. These terms do not limit rights that applicable law does not allow us to exclude.

Your account and acceptable use

Use an email address you control and keep sign-in details secure. You are responsible for activity under your account. Do not share credentials, create accounts to evade free-site limits, scrape or resell the service, bypass access controls, or interfere with availability. Irregular activity can be reviewed and access may be paused. Contact support if you believe access was paused in error.

Your work and our service

You retain your rights in the site information and notes you submit. You allow us to process that information to provide and secure the service, as described in the Privacy notice. TracTone LLC and its licensors retain their rights in the software, interface, and service. Public-source material remains subject to its source terms.

Availability and decisions

We work to keep TracTone useful and available, but do not promise uninterrupted access or error-free data. You remain responsible for verifying information and for decisions made using screening results. Nothing in these terms excludes liability or consumer rights that cannot lawfully be excluded.

Questions and account requests

For access, billing, refunds, cancellation, or account requests, contact support@scoretractone.com. Our Privacy notice describes account, site, billing, and activity information used to provide the service.